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Special Unit for Client Attention

If you have any questions, claims or clarifications regarding our products or services, we put at your disposal the Specialized User Service Unit, located at:

Address: Avenida Paseo de la Reforma No. 250, Torre B, Piso 17, Colonia Juárez, Alcaldía Cuauhtémoc, Ciudad de México, C.P. 06600, between Havre and Nice streets, Corporativo Reforma Capital.

Hours of operation: Monday to Friday from 9:00 to 13:30 hrs. and from 15:00 to 18:00 hrs.

Telephones and e-mail:

  • CDMX 55 6722 8020
  • Other states free of charge 55 6722 8020, which correspond to the Head of the Specialized Unit and the Regional Manager.

Head of the SUCA: Álvaro Rafael Pérez Abud

Regional Manager Monterrey: Hyungkyu Kim

Address: Avenida Lázaro Cárdenas 506, Piso 12, Colonia Antigua, Monterrey, Nuevo León, C.P. 64380, Between streets Veredas and Caracol, Condominio Vinkel.

Hours of Operation: Monday to Friday from 9:00 to 13:30 hrs. and from 15:00 to 18:00 hrs.


Av. P.º de la Reforma 250, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX
Contact Shinhan: (55) 6722-8000

Inquiry Condusef: 800 999 8080 y 55 53400999

Shinhan Bank de México

Banco Shinhan de México, S.A., Intitución de Banca Múltiple (“Shinhan México”), will never request sensitive information, such as personal information number (PIN), passwords, dynamic key (Token) or access code, among others.

For any of the products offered by Shinhan México by electronic means, for more information please call 5567 228000.

It will be a pleasure to assist you!